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Re-apply for US Passport due to Damage

If applicants currently age 15 & under, please click here

Please call us for an appointment number before you mail in the application.

 

Passport Renewal STEP 1 - Prepare Passport Application Paperwork

(1) Proof of Citizenship (provide 1 of the following)
  • Original or Certified birth certificate
  • Original Certificate of naturalization
  • Previous undamged passport
  • FS-240, DS-1350, or Certificate of Citizenship (if born abroad to US parent(s)
    All citizenship documents will be returned with your new passport
(2) Proof of Identity
  • Make a clear photocopy of driver's license with a photo on it. The license must have been issued or renewed for at least 12 months. If not, you will need to provide additional Proof of Identity
(3) Passport Application Form DS-11
  • Fill out DS-11 form online from US State Department website. This online application has replaced "hand written" forms. Hand written form is no longer acceptable. The last page of the application is a Print summary page, please scroll to the bottom left corner of this page and click Create Form, your application form will appear on your screen. Print out the form.
  • Please print out and submit only one-sided pages of the application, not back to back.
  • Please do not sign the application form until you are instructed to do so.
  • For question "Where should the passport be mailed?" Please make sure to use VisaRite address: 460 Van Emburgh Ave. Ridgewood, NJ 07450, then check No to question "Is This Your Permanent Address".
  • For question "In Care Of", please type in: VisaRite.
  • If you also select Passport Card option, additional fee of US$30 will apply
  • While completing the application, the wizard will prompt you to select fees, shipping and processing options. Select any options to complete form. No payments will be made online and options selected will have no affect on the actual service by VisaRite.
  • Please include a photocopy of completed DS-11 to VisaRite
(4) Damaged Passport Explanation Statement
  • Please provide a letter addressed to "The US Department of State" explaining how the passport was damaged. Be as descriptive as possible. Applicant must sign and date the letter. The letter should mention the damage is unintentional.
(5) Passport Authorization Letter
  • This is your authorization to VisaRite to act as your agent in dealing with the US Passport Agency. Click the link for Passport Authorization Letter. The Authorization Letter must have your original signature. Faxes or photo copies are not accepted.
  • Please complete and sign 2 copies. One copy should be inside the sealed envelope, the other needs to be attached to the outside of the sealed envelope. See Step 2 below for details about the sealed envelope.
(6) Two Identical Passport Photos
Beginning November 1, 2016, applicants must remove their eye glasses when taking a photo for a U.S. passport.
(7) Government Fee
  • Make one check payable to "U.S. Department of State" for $170 (this is the government processing and expedite fee). Be sure to include your date of birth on the check. If you have multiple applications, please make separate check for each applicant. Do not combine them into one check. Starter check is not acceptable.
  • Please make sure the check to the U.S. Department of State" is amount of $170 or $200 if you also need passport card.
(8) VisaRite Service Fee
Choose a Service Level Time needed Service and Shipping Fee
Review Processing Shipping Service Shipping Total
Price Super Rush Service 1 day 2-3 days 1 day $229 $29 $258
Price Express Plus Service 1 day 4-5 days 1 day $179 $29 $208
Price Express Service 1 day 5-10 days 1 day $149 $29 $178
Payment Remark
  • We accept money order, cashiers check, bank check, certified check, company check or cash. Please make check or money order payable to VisaRite Service.
  • Personal check is not acceptable.
  • If you also select Passport Card option, additional fee of US$50 will apply
  • You may also pay by credit card. If you select this option, please fill out and sign one credit card charge authorization form and enclose it in your application package. Credit card payment is subject to 3% surcharge.
  • US Department must be paid separately in check.
  • Return Shipping Fee listed is for return address within the continental U.S. If your return address is in Alaska, Canada, Hawaii, Puerto Rico or the US Virgin Islands, please include an additional $10.00 per order.
  • Call (800) 361-7708 to get an appointment number first.
  • Submit the Passport Service Request Form online, print out confirmation page.
  • This is the best way to tell us your application is coming as well as your return address and contact information so that confirmation and status updated can be sent to you via email.
  • Multiple applicants can be entered using one service request form.
  • Please print two copies of the confirmation page.
  • Please include one copy with the documents you ship to us and keep one copy for your records.

 

Passport Renewal STEP 2 - Visit A Passport Acceptance Facility

You must appear in person at a Passport Acceptance Facility, which is usually a Post Office or County Court House and present paperwork your prepared. Click the link to locate a Passport Acceptance Facility near you. You will be required to sign the application form in front of the clerk.
Procedures at the Passport Acceptance Facility:
  • Tell the clerk you are using an expediting service to "Hand Carry" your application
  • The clerk will request your Identification (driver's license)
  • The clerk will ask you to sign the application form DS-11
  • The clerk will complete the ID information, sign, then stamp the application form
  • The clerk must seal the envelope and MUST put official stamp/seal on or along side the seal mark
  • The envelop should be marked as "Hand Carry" or "Open by authorized passport agent only"
  • The clerk may write the applicant's name, departure date on the outside of the sealed envelope
  • The clerk will return the envelop to you in order for you to FedEx it to VisaRite Services
  • You will be asked to pay $25 at the Passport Acceptance Facility
If the clerk does not feel at ease about releasing the envelope, suggest that he/she refer to page 31 or 44 of their Passport Agent's Manual, "Hand-carrying of Executed Applications.
These items need to be in the sealed envelope:
  • The signed original application form DS-11
  • The original proof of citizenship, such as Birth Certificate or Naturalization Certificate.
  • The two passport photos.
  • The check for the "Department of State" for $170.
  • One original Letter of Authorization.
  • One photocopy of the driver's license, or the supplemental ID.
  • One photocopy of the travel evidence.
These items are not supposed to be sealed, but need to be in the shipping envelope:
  • Service Request Form Confirmation Page
  • One original Letter of Authorization.
  • One photocopy of application form DS-11.
  • One photocopy of the driver's license, or the supplemental ID.
  • One photocopy of the travel evidence.
  • The payment to VisaRite Services.

 

Mailing Address STEP 3 - Send the Application Package to VisaRite Service

Please send your application with all required items listed above by FedEx, UPS, DHL, Express Mail, register mail or other traceable courier service to:

VisaRite Service Center
460 Van Emburgh Ave
Ridgewood, NJ 07450
Tel: (201) 445-7088